Returns and Refunds Policy

Thank you for shopping at www.aerocuba.com.

If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 7 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

You have the receipt or proof of purchase
You have your PNR Confirmation Number

Products that do not meet these criteria will not be considered for return.

Please contact us before you send the product:

By phone number: 305-250-2376

By email: info@aerocuba.com

By visiting this page on our website: http://www.aerocuba.com/contact

Send the product with its original packing and the receipt or proof of purchase, to:

5735 NW 7th St Miami, FL 33126, USA

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from aerocuba.com.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

Digital products

We do not issue refunds for digital products once the order is confirmed and the product is sent.

We recommend contacting us for assistance if you experience any issues receiving or downloading our products.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

By phone number: 305-250-2376
By email: info@aerocuba.com
By visiting this page on our website: http://www.aerocuba.com/es/info/contact